If you are unsatisfied with your purchase and would like to return it, we would be happy to give you a store credit or refund, as long as you email us within 30 days of the shipping date. Returned items must be unworn and in new condition. Items not in original new condition will not be eligible for refund or store credit.
All shipping and handling charges are non-refundable. Shipping cost associated with sending your refund back will be the responsibility of the customer.
We hand make and hand check each piece of jewelry with love and care. If you receive a defective item, send us an email at email@example.com within 3 days of receiving the item. Include a close-up photo of the item that clearly shows the damaged area, and we will do our best to resolve the situation on a case by case basis.
If your item breaks during use, we can repair it for you. We will do repairs at no cost to you within 3 months of purchase. After 3 months we will charge a small cost to repair the item, quoted on a case by case basis. For all repairs, please send us an email at firstname.lastname@example.org with a description of the damage and a photo and we will respond with more information on next steps.
Please note that Minor Lion is not responsible for shipping fees associated with repairs.
Please see our Custom Order FAQ for full information on returns and repairs of custom ordered items.
Full materials information is always listed in the description of each product. Our findings (clasps, ear wires, ear posts etc) are always .925 sterling silver, unless stated otherwise on the product listing.
To make sure your Minor Lion jewelry looks great for years to come, please store it in an airtight baggie to avoid oxidization. Store each piece in it’s own bag to avoid rubbing or scratching. Store your jewelry in a cool, dry place. Do not store jewelry in the bathroom.
You can prolong the lifespan of your jewelry by avoiding contact with water, chemicals, oils, and lotions. Remove jewelry when sleeping, bathing or showering, and at the pool/spa. Remove rings and bracelets when using household cleaners. Always remember to put your jewelry on last, after using hairspray, lotions, makeup, perfumes, or other beauty products.
Our jewelry combines many types of materials, including wood, stone, glass, metal, pearl, and bone. As such, we do not recommend using chemicals to clean your pieces, as what may work well for one component may damage another.
We recommend cleaning your Minor Lion jewelry with a quick dip in a solution of mild detergent (like Woolite) and warm water, followed by a polish with a soft microfiber cloth. If necessary, you can also dip a soft-bristled toothbrush into warm water and lightly scrub the spots that need a bit of extra attention.
Make sure to lay each piece out to fully air-dry for a couple of hours before storing in individual airtight bags.